Although more and more people are becoming familiar with the term “concierge,” very few know where this customer-service based profession originated. The word “concierge” evolves from the French comte Descierges, the “keeper of the candler,” a term that referred to the servant who attended to the whims of visiting noblemen at medieval castles. Eventually, the name “concierge” came to stand for keeper of the keys at public buildings, especially hotels. There is even a famous prison in Paris that is called The Conciergerie, in honor of the warden who kept the keys and assigned cells to the inmates.”
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Merriam-Webster Online Dictionary offers this definition… French, from Old French, prob from (assumed) Vulgar Latin conservius, alteration of Latin conservus fellow slave, from com- + servus slave. 1: a resident in an apartment building especially in France who serves as doorkeeper, landlord’s representative, and janitor. 2: a usually multilingual hotel staff member who handles luggage and mail, makes reservations, and arranges tours
Lastly, a client of mine from Mexico tells me that in his country, the word “concierge” means Janitor!!!
Regardless of the origin, hotels from around the world were the first ones to adopt the concierge idea and offer the service to their guests. Today, independent concierge companies have brought this ancient service to the modern world so that now everyone has access to them.